FAQs
Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1.Order Processing Times
A .We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-2 business days. However, during sales, special promotions, please allow up to 3 business days for order processing. You will receive an email notifying you once your order has been prepared for shipment.
This estimate is not inclusive of shipping times.
Q 2.Shipping Estimates
A. Shipping times are typically 1-5 business days for Canada and the US. For international orders, please allow up to 4 weeks for delivery. Please note that shipping estimates are subject to change and are not guaranteed. Sometimes there are delays in transit that are unfortunately, out of our control.
Q 3. Order Modifications
A. If your order has not yet been processed, we can modify your order. Please email us for order modifications
Q 4. Where is my package?
A. Your tracking number will always have the most up to date information about your package. Should you have any questions about your package, you must contact the courier directly as we do not have any more information than what is shown on the tracking page.
Q 5. Order Cancellations
A. Because we work to fulfill orders as quickly as possible, all orders are final. Please ensure you are certain before placing your order.
Q 6. 18K GOLD PLATING
A. Our jewelry pieces are real 14K or 18K gold plated/filled generously on pure 925 sterling silver as the base of our products. A process called Physical Vapor Deposition (PVD) is used and is further coated with tarnish resistant treatment, making it appropriate for daily wear as its wear life has been elongated from tarnishing. very thick 18k gold layer for our gold jewelry to ensure a long life and to create a warm gold tone.
Q 7: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 8. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.
Q 9. Is the cash on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.
Q 10. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.
Q 11. Do I (the customer) have to pay customs?
A.For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.